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FAQ

Our minimum order quantity starts from 100 pieces for custom puzzles. For OEM and bulk orders, we offer competitive pricing based on volume. We also have sample packages available for smaller testing orders.
Production time typically ranges from 5-15 working days depending on order size, puzzle complexity, and current production schedule. Rush orders are available upon request with expedited production and shipping options.

We offer a wide range of puzzle sizes to suit different needs:



  • Small: 200-500 pieces (ideal for children)

  • Medium: 500-1000 pieces (standard size)

  • Large: 1000-2000 pieces (for enthusiasts)

  • Extra Large: 2000+ pieces (for experts)


Custom sizes are also available upon request.

We use high-quality materials to ensure durability and premium feel:



  • Cardboard: Premium 2mm blue-backed cardboard

  • Wood: Sustainable wooden puzzles for premium products

  • Paper: High-quality printing with eco-friendly inks


All materials meet international safety standards including ASTM, EN71, and CPSIA.

Yes, we ship worldwide. We have partnerships with major international shipping carriers including DHL, FedEx, and UPS. Shipping costs and delivery times vary by destination. We provide tracking information for all international orders.
Absolutely! We offer sample orders starting from 1 piece. Sample orders allow you to evaluate the quality, design, and packaging before committing to larger quantities. Sample costs can be deducted from subsequent bulk orders.

We accept the following file formats for custom puzzle designs:



  • High-resolution images: JPG, PNG, TIFF (300 DPI minimum)

  • Vector graphics: AI, EPS, PDF, SVG

  • Photoshop files: PSD


Our design team can also assist with artwork preparation if needed.

We accept multiple payment methods for your convenience:



  • Wire transfer (T/T)

  • PayPal

  • Credit/Debit cards

  • Alibaba Trade Assurance

  • Western union


Payment terms are typically 30% deposit and 70% before shipping.

Yes, we provide comprehensive OEM services for businesses looking to create their own puzzle brand. Our OEM services include:



  • Custom packaging design and manufacturing

  • Private label production

  • Exclusive puzzle designs

  • Production under your brand name

  • Quality control and certification support


Learn more about our OEM services here.

We maintain strict quality control throughout the production process:



  • Material inspection upon arrival

  • In-process quality checks during production

  • Random sample testing before shipping

  • Final inspection by quality control team

  • Certification compliance testing (ASTM, EN71, CPSIA)


We also provide quality inspection reports upon request.

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Cookies

Please read our Terms and Conditions and this Policy before accessing or using our Services. If you cannot agree with this Policy or the Terms and Conditions, please do not access or use our Services. If you are located in a jurisdiction outside the European Economic Area, by using our Services, you accept the Terms and Conditions and accept our privacy practices described in this Policy.
We may modify this Policy at any time, without prior notice, and changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice if we make any material changes to how we collect, use or disclose your Personal Information that impact your rights under this Policy. If you are located in a jurisdiction other than the European Economic Area, the United Kingdom or Switzerland (collectively “European Countries”), your continued access or use of our Services after receiving the notice of changes, constitutes your acknowledgement that you accept the updated Policy. In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.


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Cookie List
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How To Turn Off Cookies
You can choose to restrict or block Cookies through your browser settings at any time. Please note that certain Cookies may be set as soon as you visit the Website, but you can remove them using your browser settings. However, please be aware that restricting or blocking Cookies set on the Website may impact the functionality or performance of the Website or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance. Cookies within Mobile Applications

We only use Strictly Necessary Cookies on our mobile applications. These Cookies are critical to the functionality of our applications, so if you block or delete these Cookies you may not be able to use the application. These Cookies are not shared with any other application on your mobile device. We never use the Cookies from the mobile application to store personal information about you.

If you have questions or concerns regarding any information in this Privacy Policy, please contact us by email at . You can also contact us via our customer service at our Site.