Shipping Policy

1PO.COM serves B2B custom puzzle manufacturing and wholesale buyers, and also ships selected in-stock products ordered directly online by individual consumers. Shipping terms are confirmed during quotation for custom orders because they vary by quantity, packaging, destination, and delivery method.

Retail Orders (In-stock Products)

All listed product prices exclude shipping or delivery charges unless expressly stated otherwise. Our current retail shipping service covers the countries and regions selected in our Merchant Center shipping service, including Australia, Austria, Belgium, Canada, Chile, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Mexico, Morocco, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, the United Kingdom, and the United States. For retail orders, including 100-pack cartons, the order processing time is 2 to 5 business days, Monday through Saturday, and the estimated transit time is another 7 to 14 business days, Monday through Saturday. The estimated total delivery time is therefore 9 to 19 business days, subject to customs clearance, carrier delays, holidays, and force majeure events. Shipping charges are calculated in USD by package weight: US$20 for 0.0001–5 kg, US$50 for 5.0001–20 kg, US$250 for 20.0001–100 kg, and US$500 for 100.0001 kg or more. The applicable shipping option and charge are shown before payment.

Production Lead Time

Standard production usually starts after artwork approval, sample confirmation when required, and payment confirmation. Estimated production time is provided in the quotation or proforma invoice.

Shipping Methods

Available methods may include express courier, air freight, sea freight, or buyer-arranged freight forwarding. We confirm the shipping method, estimated transit time, and freight cost before shipment.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or local charges. Unless explicitly included in the quotation, these charges are the buyer's responsibility.

Tracking and Delivery

When tracking is available, tracking information will be provided after dispatch. Delivery dates are estimates and may be affected by customs clearance, carrier delays, local holidays, or force majeure events.

Contact

For shipping questions, contact lori@1po.com.