Terms of Service

By using 1PO.COM or placing an order, you agree to communicate accurate project information and review all quotation, artwork, sample, payment, production, and shipping details before production.

Retail Orders

Selected in-stock products may be purchased directly online by individual consumers when the product page provides an Add to Cart option. The product page and checkout show the applicable price, available destination, shipping charge, payment options, and order details before the order is submitted.

Quotations (For Custom and Wholesale Orders)

For custom OEM/ODM manufacturing and wholesale orders, prices shown on the website are for reference and exclude shipping or delivery charges unless expressly stated otherwise. Shipping charges are shown or confirmed separately. Final pricing for custom projects depends on quantity, materials, packaging, customization, destination, shipping method, and exchange-rate or material-cost changes. For in-stock retail products, including 100-pack cartons and other multipacks, purchased directly online, the final exact price is the price displayed on the product page and at checkout before payment.

Artwork and Intellectual Property

Buyers are responsible for ensuring they have rights to use submitted artwork, trademarks, copyrighted images, licensed characters, and brand materials. We may request authorization documents before producing licensed or branded products.

Samples and Approval

Samples, digital proofs, or production confirmations may be required before mass production. Approval means the buyer accepts the relevant design, specification, material, and production details.

Production and Delivery

Lead times are estimates unless expressly guaranteed in writing. Delays may occur because of artwork changes, material availability, customs, logistics, holidays, or force majeure.

Contact

Questions about these terms can be sent to lori@1po.com.